Guest's FAQ

Guest's Frequently Asked Questions

What is the Sandals Gift Registry?
We give wedding couples a way to register their entire Sandals honeymoon online. The wedding couple would like to have parts of their honeymoon experience as wedding gifts. Instead of buying them a crock-pot as a gift you can choose a "Catamaran Cruise" or instead of a toaster oven "Wine from the Managers Cellar". The wedding couple has listed their honeymoon wishes and costs of each experience for their friends and family to purchase as a cherished memory and wedding gift.
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Why should we give something from Sandals Gift Registry?
The wedding couple has decided to use this registry so they can pre-plan what they will be able to do on their honeymoon. They have chosen to use this registry so that they know ahead of time how much they can spend on their trip and contact the organizers to book the things they would like to do. It is important to them to be able to book that "Private Candlelit Dinner" or "Upgrade to a Butler Suite" before they leave.
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Will I be able to send the wedding Couple a gift message card?
Yes, after your purchase you will be able to customize a gift message card that can be sent to the wedding couple electronically. You can also print out your gift message card to take to the wedding.
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How much is needed for the whole gift? (Is it for one or two people?)
The amount needed for the whole gift, whether it is for 1 or 2 people, is the amount 'Wished For' times the 'Each Gift' amount.

Please Note: All dollar amounts displayed on this site are in US Dollars. If you are viewing this site from outside the United States, please keep currency exchange rates in mind when purchasing a gift.

Example: "Upgrading Our Room at Sandals" lists 10 gifts "Wished For" in the amount of $50.00 each. This means the whole upgrade will cost $500.00. However, the wedding couple does not expect anyone to buy them a gift for $500.00 and feels more comfortable breaking it down into $50.00 increments. The couple wants to upgrade anyway and feel that any part of the upgrade given to them would be a wonderful gift since this allows them to plan ahead. The "Still Need" category means that this amount is still available to purchase.
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Why not just give them cash at the wedding?
Receiving envelopes of checks the day before they leave for their honeymoon will not allow them to pre-plan anything at their Sandals resort. They probably won't even have time to deposit the checks before they leave. Our services allow the wedding couple to pre-book the activities they will be able to do on their honeymoon and they will have an accurate accounting of all gifts received. This service allows you to give something that the couple really wants and will cherish forever you will be remembered for taking the time to pick a personalized experience not impersonal cash.
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I'm not computer savvy; can you help me with the purchase?
Don't worry, you can call in your order or we can guide you through each step - it's easy! We also accept orders by mail or fax. Just give us a call at our toll free number 877-699-5884, Monday - Friday 7:00 AM to 5:00 PM Pacific Time to purchase your couple's wedding gift.
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What is the service & handling fee for?
This service & handling fee allows us to run a secure website, process their gifts to their hotel/cruise ship, provide a toll free for live customer service, keep a complete accounting for the couple, host their wedding website, process gift certificates, process credit cards securely, be bonded and insured for $3M, be PCI compliant and most importantly, this keeps it free to register for the wedding couple - after all this is their day! Our service & handling fee eliminates other typical wedding registry costs, such as shipping and gift-wrap charges. In addition, announcement and gift message cards are free, and can be downloaded at any time. We ensure that the couple has the freedom to choose how they will use their gifts on their honeymoon and they are dealing with a professional and secure honeymoon registry company.
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How do I find a couple's wedding Registry list?
From the home page of registry.sandals.com, enter either of the couple's first/last name in the search field and click the "Search" button. Enter as much information as you know, and our system will present you with the closest matches. If you need assistance, please feel free to email us or call our customer service center.
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How do I buy the couple a wedding gift?
First, look through the list of gifts that the couple has registered for at their Sandals resort. Once you decide which gift(s) to purchase for the couple, follow the simple check out procedure. The couple will be contacted by a Sandals representative to schedule the item that you have purchased prior to their wedding date. This allows them to pre-book the activities they will be able to do on their at Sandals and have an accurate accounting of all gifts received.
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Where does the money go when I make a purchase from the Sandals Honeymoon Registry?
The money goes into a client trust account, the credit card fees go to the Merchant Account, and only the processing fees go into our general account. The gifts are then organized with a Sandals representative with the wedding couple. Gifts purchased after the close out date will sent directly to the wedding couple according to their designated choice.
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Is the Sandals Honeymoon Registry site secure?
We are secured and the ONLY honeymoon registry to be PCI compliant to ensure you feel confident when using this site (see out Trust Guard Seal) We also have a Turbo SSL certificate that is tested daily by Go Daddy. We also have an A+ rating with the Better Business Bureau and a 100% satisfaction guarantee on your purchase.
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Do you store my personal or credit card information?
We do not have access to your credit card information after your purchase. Our own staff cannot see your credit card information. We do not store or sell your personal information. Please see our Privacy Policy for more details.
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Can I call or fax my order in?
If you would like to call in your order, you can use our toll free number at 877-699-5884, Monday - Friday; 7:00 AM to 5:00 PM Pacific Time. If you would like to fax your order in, please provide the information necessary and fax to 858-433-0500.
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How do I get my receipt?
After your purchase on the Sandals honeymoon registry is completed, you will be emailed a receipt. This receipt will also have a link to your gift message card for you to access when needed.
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Does the wedding couple have a way to see what I have purchased?
Your wedding couple has online access to all account details, including gift purchases and receives email notifications of each gift. They can log in at any time and view the gifts they have received.
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How can I contact you if there is a problem?
We provide all support and software for the Sandals Gift Registry. You can email us or call our toll free number 1-877-699-5884.
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